Privacy policy
Privacy Policy
Last updated: 10 February 2025
Our Privacy Promise
At The Right Spot, your trust matters.
We care deeply about how your personal data is collected, used, and protected, and this policy is here to keep everything transparent, clear, and aligned with your rights.
If you ever have a question, just reach out. We’re here for that too.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
If anything significant changes, we’ll update the date above and do our best to keep you informed.
What We Collect and Why
We collect personal data to give you the best experience possible and to run our business responsibly.
Here’s the kind of information we may gather:
When you place an order:
• We collect information such as your name, contact details, and shipping address. Payment details are processed securely by our third-party payment providers (e.g., Shopify Payments, PayPal, or Klarna). We do not store your full payment information.
When you browse our site:
• Device information, browser type, pages visited, and how you interact with our website (via cookies or similar technologies)
From trusted partners:
• Platforms like Shopify or Stripe may share info with us to help process your order or support your experience
How We Use Your Data
Everything we collect is used with purpose. Here’s how:
• To fulfil your order and deliver your products smoothly
• To communicate with you, including order updates, support, and, if you opt in, marketing offers
• To personalise your experience, improving how our site looks and works for you
• To protect your data and our systems from misuse or fraud
• To meet legal or regulatory requirements, where applicable
Cookies & Tracking
We use cookies to enhance your experience like remembering your preferences and helping us understand what works (and what doesn’t).
You can manage cookie preferences through your browser settings, though some parts of the site may not function fully without them.
Who We Share Your Info With
We only share your data with partners who help us deliver our services and only when necessary. These include:
• Payment processors, shipping providers, support platforms, and marketing tools (e.g., Google Analytics, Mailchimp)
• Legal authorities, if required by law or to protect you, us, or others
• All our partners are expected to respect your privacy and comply with relevant laws
We never sell your data.
Your Rights (and How to Use Them)
Depending on where you live, you may have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing or data use
• Request your data in a portable format
• Object to or restrict certain types of processing
To exercise any of these rights, email us at ask@therightspot.uk, we’ll respond within the timeframes required by law.
Data Security
We take every reasonable step to protect your information using secure systems, encrypted transactions, and up-to-date technology.
That said, no method is 100% secure, so we recommend avoiding sharing sensitive info over email or unsecured channels.
Data Retention
We keep your data only as long as needed to fulfil the purposes outlined in this policy or to meet legal obligations.
If you close your account or request deletion, we’ll process that promptly, unless retention is legally required.
Children’s Privacy
The Right Spot is intended for users aged 18 and over.
We do not knowingly collect data from children. If you believe a minor has submitted personal data, please contact us and we’ll act accordingly.
International Visitors
If you’re visiting from outside the UK, please note:
Your data may be processed in the UK and stored in compliance with the UK GDPR, EU GDPR (where applicable), and other relevant laws.
We always aim to handle your data with the same level of care and protection, no matter where you’re located.
Questions or Concerns?
We’re here to help.
Whether you need clarity or want to exercise your rights, contact us anytime:
Email: ask@therightspot.uk
WhatsApp: +44 7746 756992